At Zoycart, we want you to be completely satisfied with your purchase. If you are not satisfied with your purchase for any reason, you may return it within 7 days of delivery for a refund or exchange, subject to the following conditions:
1. Eligibility Criteria for Returns and Refunds:
The item must be unused, unworn, and in the same condition as received.
The item must be returned in its original packaging, including any tags and labels.
Personalized, customized, or made-to-order items are not eligible for return or exchange unless they are defective or damaged upon receipt.
2. Return Process:
To initiate a return or exchange, please follow these steps:
Returns will be processed within 7 days.
Contact our customer service team at sales@zoycart.com within 7 days of receiving your order.
Provide your order number and details of the item(s) you wish to return or exchange.
Our team will provide you with a return authorization and instructions for returning the item.
Pack the item securely in the original packaging and ship them back to us using a trackable shipping method.
Once your return is received and inspected, we will process your refund or exchange within 10 business days.
3. Refund Process:
If you are eligible for a refund, the refund amount will be credited to the original method of payment used for the purchase, excluding any shipping charges.
Please allow 10 business days for the refund to appear in your account, depending on your bank or payment provider.
4. Return Shipping Costs:
Return shipping costs are the responsibility of the customer, except in cases where the item received is defective, damaged, or incorrect.
5. Exchanges:
If you wish to exchange an item for a different size, color, or style, please follow the return process outlined above and place a new order for the desired item on our website.
6. Contact Us:
If you have any questions about our refund and returns policy, please contact us at sales@zoycart.com. We’re here to assist you with any inquiries or concerns you may have.
