At Zoycart, we are committed to delivering your orders in a timely and efficient manner. Please review our shipping policy for information on shipping methods, and delivery times.
1. Shipping Destinations:
We currently ship to addresses within national and internationally. Please note that shipping options and times may vary depending on your location.
2. Shipping Methods and Costs:
Delivery within 5-7 business days domestically and 10-15 business days internationally.
Shipping costs are calculated based on the weight and dimensions of your order, as well as the delivery destination. The total shipping cost will be displayed at checkout before you complete your purchase.
3. Order Processing Time:
Orders are processed and shipped within 2 business days after payment confirmation. Please note that orders placed on weekends or holidays will be processed on the next business day.
4. Delivery Times:
Estimated delivery times are provided as a guideline and may vary depending on your location and the shipping method selected. While we strive to meet these delivery times, please note that unforeseen delays may occur due to factors beyond our control, such as customs processing or weather conditions.
5. Order Tracking:
Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this information to track the status of your shipment.
6. Customs and Duties:
For international orders, customs and import duties may apply. These charges are the responsibility of the recipient and are not included in the purchase price or shipping cost. Please check with your local customs office for more information on any applicable fees.
7. Shipping Address:
Please ensure that your shipping address is complete and accurate. We are not responsible for delays or lost shipments resulting from incorrect or incomplete address information.
8. Shipping Restrictions:
Certain products may be restricted or prohibited for shipping to specific countries or regions. If your order contains such products, we will contact you to arrange an alternative solution.
9. Lost or Damaged Shipments:
If your order is lost or damaged during transit, please contact us at sales@zoycart.com within 5 days of the expected delivery date. We will work with the shipping carrier to resolve the issue and arrange a replacement or refund if necessary.
10. Contact Us:
If you have any questions or concerns about our shipping policy, please contact us at sales@zoycart.com. Our customer service team is here to assist you.
